American
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Thank you for choosing American Bulk Herbs to supply your requirements!
Ethical consideration
American understands the importance of product quality to your ultimate customer. Your success depends on consistent product integrity, so does ours.
We are very sensitive to your needs, whether 50lbs or 50,000lbs we strive to source the highest levels of quality, potency in all shipments.
We deal honestly with our suppliers, customers and community in every aspect of the business. American co-operates actively with international law enforcement agencies to protect its clients and suppliers.
American encourages wildcrafted herb production, with clean, minimal processing. If you have a favorite North American agri source, farm or co-op that supplies herbs and spices, your recommendation is always welcome.
Order acceptance
Australia and New Zealand - only wired payments accepted, all orders require a signed release for customs. American is not responsible for seizure, refusal, returns or
re-shipment.
We may choose to forgo transactions through certain nations, companies or individuals.
Quality guarantee
Our product list includes natural, cultivated, organic and wildcrafted items, in most cases we can provide certification or specification sheets for 25lb lots or larger. We source products without fillers, and to the best of knowledge without treatment by synthetic pesticides or irradiation.
Lab testing
Independent lab testing for specific / broad spectrum analysis is available. Please email us for details.
Samples
If you have an account with purchasing history, processing and shipping fee is $9 per sample, otherwise
there is a $25 processing fee per sample. Fastest, simplest way is to order 1lbs samples online. Certificate of Analysis (COA) and specification sheets available on request for most items ordered at 25lbs or over; Please ensure you request documents before ordering, we do not supply COA's after order delivery.
Special stock
American often carries multiple stocks of the same herb, prices vary.
Availability
Some items in our webstore are seasonal, supplies vary.
Price quotes
Prices are good for the day, unless otherwise confirmed in writing. Our web prices may contain update errors, in such an event, your remittance will be refunded. All prices are subject to change at any time.
Payment
All orders ship prepaid. American only offers extended 15/30 day terms to Federal, Local Government Agencies and Universities.
We accept credit cards, paypal, money order, cashier checks and wire transfers. We trade in $
US. We trade in Euros by arrangement.
Should you wish to use a CREDIT card outside the Paypal system, select "Will send payment", you will be emailed a secure credit card invoice via GOOGLE, payment is due within 5 days, your actual delivery prices is subject to change and may be impacted by market conditions.
In some instances, American may apply additional credit and security verification to payment instruments to protect clients, which may cause shipment delays. With qualified exceptions in writing, American only ships to confirmed addresses supplied by Paypal or Credit Card issuer. Please ensure your address is updated.
Money order and Cashiers checks (USA) : Please make payable to " MTG" and mail to :
American Bulk Herbs
Box 582411
Elk Grove, Ca. 95758
Changes and substitutions
American is a wholesale distributor, once you complete an order and need additional items, start a new order through our online system. We will do our best to combine shipment. We are unable to accomodate product substitutions once an order is placed.
Nutrition Facts Labels
American wholesale labeling does not provide Nutrition Facts. If you need help with Nutrition Facts labeling we will to our best to assist, email us as soon as your order is complete, indicating portion size and important nutrient indicators.
Returns
As a wholesaler of commodity herbs and spices, American ensures quality at source. Our average inventory turn is less than 30 days, with a fewer than .01% return rate. In the event of order cancellation there is a 15% restock fee in addition to freight charges,In the event there is a quality issue, please notify us immediately and within 48 hours of receipt to obtain an RMA number for your shipment. We will review and refund where there has been a quality issue. We do not cover return shipping charges. For multiple packages, all remaining items of the same product must
be returned unopened.
Shipment
We make every effort to ship orders in a timely manner within 5-7 business days. Where there is unexpected stock shortages, we will do our best to obtain fresh stock to complete your order, because we deal with specialty farmers and wildcrafters, in some cases, stock lead time can add 10-12 business days to delivery. Shipment tracking information is emailed to you.
Orders via UPS Ground or USPS, actual rate unless otherwise specified. For other freight carriers options, we process with an additional flat service charge US$9.95 to your actual freight cost. We may substitute USPS priiority for UPS in some instances to for shorter transit times to benefit the customer..
In the event that a buyer refuses delivery or does not pickup from a carrier office
(Agent/ Trucker/ AIR CARGO/UPS/FEDEX/USPS) buyer is responsible for freight charges back to American Bulk Herbs. Such shipments are considered abandoned goods. There are is no refund for abandoned goods or shipping reimbursement.
You can insure your shipment against transit damage. In rare instances where shipments are lost or damaged by the carrier, your only claim will be through freight insurance. We have no control over transit times or treatment.
International Customs Regulations
Our customers are fully responsible for understanding and implementing customs regulations. Please ensure that you are permitted to import the products that you order. American is not responsible for freight seizure.
Will Call
American does not offer will call or local pickup arrangements.
We serve a professional international clientele, abiding honestly and accurately with international customs regulations to avoid risk of seizure. All manifest components, declaration and value shall be 100% accurate.
We're here to help! Please send details to
help@BulkHerbsUSA.com
These terms are subject to change at any time and without notification.
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